Last updated: 25 September 2026

1. Introduction

U Drive Van Hire Bolton (“we”, “our”, “us”) is committed to protecting your privacy and ensuring your personal information is handled securely and responsibly. This policy explains how we collect, use, store, and protect your personal data when you use our website or contact us regarding van hire, removals, or rental enquiries.

We comply with UK GDPR, the Data Protection Act 2018, PECR, and DUAA 2025.

2. Personal Data We Collect

We may collect personal information when you:

  • Request a quote
  • Contact us by phone or email
  • Book a van hire
  • Submit a form on our website
  • Visit our Bolton depot

This may include:

  • Name
  • Email address
  • Phone number
  • Address
  • Driving licence details (for hire verification)
  • Hire requirements
  • Payment information (processed securely by third‑party providers)

Technical data collected automatically:

  • IP address
  • Browser type
  • Pages visited
  • Cookie data

3. How We Use Your Information

We use personal data to:

  • Respond to enquiries
  • Provide quotations
  • Manage bookings
  • Verify driving eligibility
  • Maintain customer records
  • Improve our website and services
  • Meet legal and accounting obligations

4. Legal Bases for Processing

We process personal data under:

  • Contract
  • Consent
  • Legal obligation
  • Legitimate interests
  • Recognised legitimate interests (DUAA)

5. Cookies

We use necessary, functional, and analytics cookies to improve your experience.

6. Managing Cookies

You can manage cookies through your browser settings. Disabling cookies may affect functionality.

7. Data Sharing

We may share data with:

  • Website hosting providers
  • IT/security partners
  • Payment processors
  • Insurance and verification partners
  • Regulatory authorities when required

We do not sell personal data.

8. Data Security

We use secure servers, encrypted connections, restricted access, and regular reviews.

9. Data Retention

We retain personal data only as long as necessary for hire operations and legal requirements.

10. Your Rights

You may:

  • Access
  • Correct
  • Delete
  • Restrict
  • Object
  • Withdraw consent
  • Request portability

11. Complaints

If unresolved, you may contact the ICO.

12. Contact Us

Phone: 01204 397774 Address: Unit 1, Nelson Mill, Gaskell Street, Bolton, BL1 2QE Website: https://udrivevanhirebolton.co.uk/

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